System Status - Routing Forms [New]

Tracks issues related to visitors' ability to interact with the routing forms

Time	Status	Message
1 month, 1 week ago		INCIDENT RESOLVED — 12:52 AM to 1:02 AM Wednesday, Eastern Time: We experienced a brief issue where messages were intermittently failing to send on the Chatbots, and some Users may have been unable to proceed beyond the initial interaction. Our team quickly investigated and resolved the problem. The disruption lasted for approximately 10 minutes, and all systems are now functioning normally. Thank you for your patience and understanding.
2 months ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 2 minutes. The OnceHub platform, including customer-facing booking links, chatbots, and routing forms, is now fully operational.If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
2 months ago		SCHEDULED MAINTENANCE: OnceHub platform will undergo a planned backend upgrade starting at 3:35 AM US Eastern Time, Monday, April 15th, 2025. The maintenance is expected to cause a brief interruption—approximately 2 minutes—in access to all customer-facing booking pages, chatbots, and forms. We will provide updates as they become available. Thank you for your understanding and patience.
4 months, 1 week ago		ISSUE RESOLVED: The issue preventing Chatbots and the Routing Form from loading beyond the initial interaction has been resolved. Full functionality has been restored. Thank you for your patience.
4 months, 1 week ago		INCIDENT DETECTED: We have identified an issue preventing the Chatbots and Routing Form from loading beyond the initial interaction. Our team is actively working to resolve this, and we will provide updates as soon as more information becomes available. Thank you for your patience.

Status Legend

Operational Complete service disruption Incident report Partial service disruption