System Status - Routing Forms [New]

Tracks issues related to visitors' ability to interact with the routing forms

Time	Status	Message
1 week, 1 day ago		ISSUE RESOLVED: The issue with responses being transferred between questions on Routing forms has now been resolved. Any changes made to work around this issue can now be reverted. If you face any issues, please reach out to us at support@oncehub.com.
1 week, 1 day ago		ISSUE DETECTED: We’ve identified an issue where, in some cases, answers are being transferred between consecutive questions of the same type in Routing forms. For consecutive single-select questions, this will only occur when all questions share the same answer. For consecutive multi-select questions, the answer to the first question will be transferred to the next question, even if the answer isn't shared between the questions. To avoid this issue, please set each of the consecutive questions to use the 'List options' Question Style instead of 'Quick options' in the question settings shown in the right-hand sidebar after selecting a question. Our team is actively working to resolve this and will share updates as soon as more information becomes available.
1 month ago		INCIDENT RESOLVED: We experienced a service disruption where all customer-facing services, including the Routing form, were not loading. The issue lasted for approximately 30 minutes. Our Development team identified the root cause and has fixed it. All services are now fully operational. If you continue to face any issues, please reach out to us at support@oncehub.com
3 months ago		INCIDENT RESOLVED — 12:52 AM to 1:02 AM Wednesday, Eastern Time: We experienced a brief issue where messages were intermittently failing to send on the Chatbots, and some Users may have been unable to proceed beyond the initial interaction. Our team quickly investigated and resolved the problem. The disruption lasted for approximately 10 minutes, and all systems are now functioning normally. Thank you for your patience and understanding.
3 months, 3 weeks ago		MAINTENANCE COMPLETED: The scheduled maintenance on the OnceHub platform has been successfully completed. The maintenance lasted approximately 2 minutes. The OnceHub platform, including customer-facing booking links, chatbots, and routing forms, is now fully operational.If you continue to experience any issues, please report them to support@oncehub.com. Thank you for your patience.
3 months, 3 weeks ago		SCHEDULED MAINTENANCE: OnceHub platform will undergo a planned backend upgrade starting at 3:35 AM US Eastern Time, Monday, April 15th, 2025. The maintenance is expected to cause a brief interruption—approximately 2 minutes—in access to all customer-facing booking pages, chatbots, and forms. We will provide updates as they become available. Thank you for your understanding and patience.
6 months, 1 week ago		ISSUE RESOLVED: The issue preventing Chatbots and the Routing Form from loading beyond the initial interaction has been resolved. Full functionality has been restored. Thank you for your patience.
6 months, 1 week ago		INCIDENT DETECTED: We have identified an issue preventing the Chatbots and Routing Form from loading beyond the initial interaction. Our team is actively working to resolve this, and we will provide updates as soon as more information becomes available. Thank you for your patience.

Status Legend

Operational Complete service disruption Incident report Partial service disruption